We pride ourselves on delivering a personalised, outcome focused training service providing immediate benefits to the individual staff members and the organisation.

Each training participant has their own professional development mentor for the life of the training.

Jigsaw's ability to modify training to suit individuals and organisations sets Jigsaw apart from other training providers. This can occur largely because we develop our own training resources and we draw from our number one resource our staff. Typically, methodologies used include:- practical training, role plays and simulation, learning activities, research projects, workshops, seminars, lectures, workplace projects and on-the-job training.

Scope of registration as at 1 October 2008

• BSB20107 Certificate II in Business
• BSB20207 Certificate II in Customer Contact
• BSB30107 Certificate III in Business
• BSB30207 Certificate III in Customer Contact
• BSB30407 Certificate III in Business Administration
• BSB31207 Certificate III in Frontline Management
• BSB40207 Certificate IV in Business
• BSB40407 Certificate IV in Small Business Management
• BSB40507 Certificate IV in Business Administration
• BSB40607 Certificate IV in Business Sales
• BSB40807 Certificate IV in Frontline Management
• BSB40907 Certificate IV in Governance
• BSB41007 Certificate IV in Human Resources
• BSB41307 Certificate IV in Marketing
• BSB50207 Diploma of Business
• BSB50607 Diploma of Human Resources Management
• BSB51107 Diploma of Management
• CHC20202 Certificate II in Community Services Work
• CHC30102 Certificate III in Aged Care Work
• CHC30402 Certificate III in Children's Services
• CHC40102 Certificate IV in Aged Care Work
• ICA20105 Certificate II in Information Technology
• ICT20102 Certificate II in Customer Contact
• ICT30102 Certificate III in Customer Contact
• PSP20104 Certificate II in Government
• PSP40104 Certificate IV in Government
• PSP50104 Diploma of Government
• SIR20207 Certificate II in Retail
• SIR30207 Certificate III in Retail
• SIT20107 Certificate II in Tourism
• SIT20207 Certificate II in Hospitality
• SIT20307 Certificate II in Hospitality Kitchen Operations
• SIT30107 Certificate III in Tourism
• SIT30707 Certificate III in Hospitality
• SIT40207 Certificate IV in Tourism
• SIT40307 Certificate IV in Hospitality

Jigsaw short course and workshop topics (minus all the fancy names!!)

• Leadership and supervisory training
• Training your staff effectively
• Conflict management and resolution
• Communication skills
• Marketing levels 1,2 and 3
• Project management and advanced project management
• Effective meetings
• Performance management, evaluating staff and performance appraisals
• Team building activities to be used in the workplace
• Work, life and family balance
• Mediation in the workplace
• Developing teams and individuals
• Time management
• Dealing with change in the workplace
• Managing and facilitating change to others
• Promoting innovation in the workplace
• Developing operational and business plans
• Writing winning tenders
• Establishing business networks and how to network effectively
• Implementing continuous improvement without stressing others
• Promoting team effectiveness within a corporate culture
• Working with colleagues and customers without violence
• Delivering service excellence including the art of body language & complaint handling
• Top telephone techniques
• Making killer presentations
• Interactive communication and communicating in the workplace
• Goal setting to achieve balance
• Grooming & presentation
• Developing work priorities
• Building client relationships
• Dealing with difficult angry or abusive customers
• Dealing with cultural diversity
• Handling customer objections, complaints, gripes and whinges
• Responsible service of Alcohol (RSA)
• Financial management and reporting
• Preparing and managing budgets in the workplace

For all sales related courses please speak with Jigsaw

Nationally recognised Statements of attainment are available

Business leadership and management training workshop

Jigsaw has developed a leadership and management training program designed for middle management and team leaders. The successful completion includes the awarding of a Nationally Recognised Diploma of Management.

Session 1 - Time management techniques for achieving balance Time poverty is the biggest single problem facing most managers today. Simply not having enough time to fulfil all responsibilities. You will learn how to be the most astute investor of your time, stop feeling overwhelmed, separate your work life from your home life and prioritise your future!

Session 2 - How to be a motivational leader and manage across the generations You will be equipped with the tools and strategies ensuring you are able to motivate your team. You will learn to manage emotions under pressure, better identify feelings and emotions in yourself and others and understand the impact of emotions in the workplace.

Session 3 - Managing conflict in the workplace This session covers the requirements for handling difficult interpersonal situations and addressing the conflicts that arise day-to-day. It includes identifying causes of conflict, establishing and implementing strategies for dealing with conflict and evaluating the response and outcomes.

Session 4 - Effective communication and delegation in the workplace Effective communication, more than any other skill, will determine the success of an organisation and social interaction. People who communicate effectively have a distinct advantage. Poor communication can lead to dissatisfaction, a breakdown of relationships, complaints and inferior performance.

Session 5 - Managing quality customer service. Managers are involved in ensuring their products and services are delivered and maintained to high standards - typically with staff involved in delivering customer service. At this level, the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies, will be required as will demonstrated techniques in solving complex customer complaints and system problems that lead to poor customer service.

Session 6 - Managing recruitment selection and induction processes This session centres on developing recruitment, selection and induction policies and procedures, recruiting and selecting staff and managing staff induction. It is not assumed that the manager will be directly involved in the selection processes themselves, although this may well be the case. Focus areas.

Session 7 - Developing effective and successful teams within the corporate culture This session identifies the outcomes required to manage effective workplace relationships with particular regard to Key Performance Indicators and Key result areas. This involves analysing and communicating information, establishing systems to develop and maintain effective working relationships and networks, and implementing strategies to overcome difficulties.

Session 8 - Negotiating for success. Your ability to successfully negotiate is one skill that you will use in every facet of your life it is a skill that can be learnt, trained and reinforced. You will acquire powerful negotiation skills - humanising your management and interpersonal skills, techniques that neutralise surprises or "ambushes" from the other side, proper preparation for a negotiation and selecting the proper negotiating 'climate' to increase the odds of success.

Jigsaw's specialty is to deliver relevant customised training to individuals and businesses.

We train in the workplace at times to suit as well as delivering short courses at our Worongary office.

We focus on the skills and knowledge not just on the piece of paper.

If you already have the skills and knowledge we can fast track qualifications as necessary through a process called RPL or Recognition of Prior Learning.

It is important to remember we customise training to your needs