Job Network Assist

Workshops Available
Job Services Australia Induction Program	Course Overview An essential part of Employment Services contract delivery is the case management of job seekers. While understanding the processes of effective case management is vital, when working in an employment services environment, the emphasis and focus on performance is always ever present. This 1-day workshop is designed for operational staff delivering case management services to job seekers. The workshop will focus strongly on the development of best practice techniques and structures for case management so that not only will participants be better able to work with their job seekers, but they will also be implementing procedures and structures to maximise high performance and the achievement of quality outcomes. Workshop Content Job Services Australia & performance Indicators of high performance Job seeker engagement Work preparation activity Job seeker participation Job placement and performance Brokerage and performance Work experience Post placement support and retention Building relationships that foster high performance The case manager as an impact on performance Working your caseload Creating a high Return on Investment (ROI) Effective caseload segmentation The 5 star formula Best practice : What do high performers do? Understanding the KPI's : Efficiency, Effectiveness and Quality	Upcoming Public Workshops (click to book) There are no scheduled public Workshops In-House Training Delivery This workshop can be delivered in-house to a group of your staff, either on-site or at another training location at a time that suits you. Click Here for In-House Quote Workshop Investment $280 + GST for 1st Participant $220 + GST for 2nd and subsequent participants Morning Tea, Lunch and Afternoon Tea Provided All training conducted in professional conference/training facilities All participants will receive a certificate of completion Who Should Attend? People involved in the delivery of employment services under the JSA Deed Case managers and consultants delivering services across all streams Managers and team leaders responsible for managing performance
Mental Health Awareness for Employment Service Providers
Drug & Alcohol Awareness for Employment Service Providers
Ex-Offender Awareness for Employment Service Providers
Domestic Violence Awareness for Employment Service Providers
Motivating and Influencing Techniques for Case Managers
Delivering Superior Stream 1 Services
Effective Servicing of Stream 4 Job Seekers
Delivering, Managing and Monitoring the Work Experience Phase
Effective Job Placement and Employer Brokerage
Creating Effective Employment Pathway Plans (EPP's)
Effective Post Placement Support
Creating Contractual Compliance
Case Managing for High Performance
Strong Performance Management
Motivating & Leading Your Employment Services Team
Counselling Skills for the Employment Services Professional