Webinar Overview
Effective performance management is critical for any employment service agency's success. Having an understanding of what strategic and operational actions need to take place in order to achieve high performance can be most beneficial to any agency delivering a 2009-2012 Deed. This webinar will introduce participants to the practical application of strong performance management techniques. It will examine both the theory behind strong performance management as well as the practical day-to-day considerations when overseeing site and organisational performance

Webinar Content

• What are the key performance drivers

• How is performance calculated

• Tools to assist you in monitoring performance

• What makes a site 5 star?

• Get less outcomes and perform better (it can be done)

• Current and future trends in performance.