Module Overview
Effective performance management is critical for any employment service agency's success. Having an understanding of what strategic and operational actions need to take place in order to achieve high performance can be most beneficial to any agency delivering a 2009-2012 contract. This module will introduce participants to the practical application of strong performance management techniques. It will examine both the theory behind strong performance management as well as the practical day-to-day considerations when overseeing site and organisational performance

Module Content

• What is high performance?
• What do high performers do?
• High performance risk assessment
• Understanding the Key Performance Indicators (KPI's)
• Improving your performance
• The mangers role
• Monitoring staff performance