Module Overview
For both frontline staff and those working with employers and job seekers, a strong customer service focus is required. Often when we are bombarded with the need to complete tasks, complete administration requirements and deal with a range of people with a range of issues our customer service skills can be tested. This modules aims to provide participants with an understanding of the practical customer service skills they can take with them into any situation.

Module Content

• What is customer service?
• How do you see your clients?
• Communication techniques (phone, face-to-face etc)
• Meeting the needs of your clients
• Being assertive when required
• Developing a plan for customer service.