Webinar Overview
From time to time we come across people we see as "difficult", often we struggle to work effectively with these people. Understanding what makes people difficult and lack motivation and keeping calm when dealing with these people is important to learn. This webinar aims to develop the skill base in participants so that they are confident in addressing a range of de-motivated behaviour when it appears. The module will provide self-reflection opportunities as well as practical strategies for dealing with a range of difficult behaviours.

Webinar Content

• What is motivation
• What makes people lose motivation?
• Types of difficult behaviour
• Strategies for dealing with difficult behaviour
• Reading body language
• Reality checking job seekers
• The firm but fair approach