Webinar Overview
Case management is a core function of the Employment Services contract. Case management allows us to effectively service a job seeker under a planned process of interaction and intervention. Being able to apply a model of case management to a broad range of job seekers also allows for providers to focus on achieving performance. This webinar aims to identify the features of effective case management and how through this process of case management we can impact on our overall site and organisational performance.

Webinar Content

• Features of effective case management
• The case management process
• Early engagement of clients
• Making the review interview productive
• Segmenting your caseload
• Impacts on performance
• Building rapport/relationships